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If you have acquired one of the versions of SpinPike™, you may also wish to use the services indicated below.

System Installation on the Server- $145 (one-time installation)

Additional modules installation for SpinPike Constructor - 15$/ per module 

System Support (Basic) - $95/month

System Support (Extended) - $395/month

Our expert staff provide technical support during operation hours, Monday through Friday 8 a.m. to 5 p.m. CET. The response time on business days is 4 hours. We currently do not provide support at weekends.

1. Installation of SpinPike™ on your Server

Attention: This service shall be provided after the payment has been verified by the online payment processing provider. The services is provided on condition that the system source code has not been modified. If the web site on which you plan to install the system is operating online, it is advisable that you create a backup copy of the site first.

After you have paid for the service, you need to do the following:

Send a message to support@savvybox.com specifying the following details:

1. your full name (the same as on the online payment form) and the purchase ID (Order Number assigned by the payment processing system);

2. the URL of the target web site to install the system;

3. FTP or SSH access parameters;

4. access parameters for the DB server, including the DB name (if applicable);

Place the SpinPike™ package into the server root directory.

Upon the successful installation of the system, you will receive a notification that the process has been completed. Check the installation and confirm the system operability by sending a message to support@savvybox.com with the subject line "Installation Successful", your full name and purchase ID in the body of the message.

Claims can be submitted within 14 calendar days following the system installation.

2. System Support (Basic)

After you have paid for the service, you need to do the following:

Send a message to support@savvybox.com specifying the following details:

1. your full name (the same as on the online payment form) and the purchase ID (Order Number assigned by the payment processing system);

2. the URL of the target web site;

3. FTP or SSH access parameters (if applicable);

4. access parameters for the DB server, including the DB name (if applicable).

Attention: This support service can be requested throughout one (1) calendar month from the receipt of payment verification carried out by the online payment processing provider. The service is provided on condition that the system source code (except for the web site templates) has not been modified and includes:

• system bugs fixing;
• online consultation on SpinPike™ administration through the system web interface;
• online consultation on web site page templates creation.

3. System Support (Extended)

After you have paid for the service, you need to do the following:

Send a message at support@savvybox.com specifying the following details:

1. your full name (the same as on the online payment form) and the purchase ID (Order Number assigned by the payment processing system);

2. the URL of the target web site;

3. FTP or SSH access parameters (if applicable);

4. access parameters for the DB server, including the DB name (if applicable).

Attention: This support service can be requested throughout one (1) calendar month from the receipt of payment verification carried out by the online payment processing provider. The service includes:

• system bugs fixing;
• online consultation on SpinPike™ administration through the system web interface;
• online consultation on web site page templates creation;
• SpinPike™ code fixing / recovery if it has been modified by the user;
• online consultation on developing custom modules for SpinPike™.